Privacy Policy

The Men's Clinic is the controller of the personal data you submit to us and responsible for your personal data under the General Data Protection Regulation (GDPR).
The data that we collect from you is stored within the European Economic Area (“EEA”).

We will collect personal data that you submit to us, for example, when you contact our customer service. The personal data that you submit to us may for example include contact information such as e-mail and phone number.

HOW DO WE USE YOUR PERSONAL DATA?

Your e-mail address, name and your phone number is used to make it possible for us to send important information regarding support and bookings. 

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. To do so, you can contact us via email.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

All your data is stored very securely. Only The Men's Clinic employees, who for example need this data to handle bookings and support questions, will have access to the information. We do not forward, sell or trade your data for marketing purposes or to third party organisations outside The Men's Clinic organisation.

INFORMATION ABOUT COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

THIRD PARTY COOKIES

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Hotjar. The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

LINKS

The site may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Age Restriction Policy

Our website and services are designed and directed exclusively for adults aged 18 and over. We do not knowingly collect, store, share, or use personal information from those under the age of 18. By using our services, you are representing that you are at least 18 years old.

We reserve the right to require proof of age at any stage so that we can verify that minors under the age of 18 are not using our services. We may exclude a person from using our website and services without notice if it comes to our attention that they are under 18 years of age.

Bookings and Consultations

To book a consultation with us, you must be at least 18 years of age. By making a booking, you warrant to us that you are 18 or over. In compliance with this policy, if you are not able to provide satisfactory proof of your age, we reserve the right to cancel your booking.

If you are under the age of 18, please do not attempt to make a booking or provide any personal information to us. If we discover that we have collected personal information from someone under the age of 18, we reserve the right to delete that information immediately without any notice.

Your use of our website constitutes your acknowledgement of, and agreement to, this policy. We encourage parents and guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us immediately.

CONTROLLER OF DATA

The Men's Clinic
15 Harley Street, London, W1G 9QQ
Phone: +44 20 7193 4067
Email: info@themensclinic.org
Authorised person: Marcos Sforza